Your Fire Club membership with Certainly Wood is valid for one year from the point of purchase. Here are some key details:

Duration: The membership lasts 12 months from your purchase date.

Renewal: Membership renews automatically on an annual basis unless cancelled.

Benefits: Throughout the year, you can take advantage of all the perks of being a Fire Club member, such as 10% discount off orders and free AM and PM delivery of bulk orders. 

If you need to check or renew your membership status, you can do so through your Certainly Wood account or by contacting customer service.

Yes, your Fire Club membership renews automatically unless you cancel it. Here's what you need to know:

Automatic Renewal: Your Fire Club membership is set to renew automatically each year. This ensures that you continue to enjoy the benefits without interruption.

Cancellation: If you do not wish to renew your membership, you can cancel it any time before the renewal date.

Notification: You will receive a notification before the renewal date, reminding you of the upcoming automatic renewal.

How to Cancel: To cancel your membership, log into your Certainly Wood account and update your membership settings, or contact customer service (01981251796) for assistance.

If you didn't actively renew your membership but are still a member, it’s because your Fire Club membership renews automatically unless cancelled.

Key Points:

Automatic Renewal: Fire Club memberships are set to renew automatically each year to ensure continuous benefits.

Notification: You will have received a notification before the renewal date informing you of the upcoming renewal.

Cancellation: You can cancel your membership anytime if you do not wish to continue it.

What to Do:

Check Notifications: Review any email notifications or messages in your customer portal for details about the automatic renewal.

Cancel Membership: If you no longer wish to be a member, log into your Certainly Wood account, update your membership settings to cancel, or contact customer service (01981251796) for assistance.

This automatic renewal feature is designed to provide uninterrupted access to the Fire Club's benefits without manual intervention each year.

Discount on Orders: Enjoy a 10% discount on all orders, providing substantial savings on your purchases.

Free KindleFlamers: Receive a free 50-pack of KindleFlamers upon creating/renewing your membership each year.

Free AM/PM Delivery: Benefit from free AM/PM delivery options on bulk deliveries, allowing you to choose delivery times that suit your schedule.

Birthday Reward: Get a £15 reward on your birthday, adding a special touch to your membership experience.

Tree Planting with Every Order: Certainly Wood will plant a tree for every order you place. 

Stock Security and No Lead Time: Enjoy peace of mind with guaranteed stock availability and no lead times for your orders. Always at the best price!

Free parcel deliveries over £25. If you only wish to order a some kindling and Flamers because you’ve run out, make sure your order is above £25 to qualify for free delivery.

Due to our carrier restrictions, we unfortunately cannot offer an AM and PM delivery to all locations. Excluded postcodes are:

AB 10-16, 21-25, 30-32, 39, 41-42, 51

AB 33-38, 43-45, 52-56

BT 24-25, 30-35, 40-49, 51- 58, 60-71, 74-81, 92-94, 99

DD 6, 8-11

FK 18-21

G 83-84

GY

HS

IM

IV 1-3, 6-13, 15-20, 25, 30- 32, 36

IV 4-5, 14, 21-24, 26-28, 40- 49, 51-56, 63

JE

KA 27-28

KW 11, 13-17

KW 1-3, 5-10, 12

KY

NE 19, 48

PA 20-38, 41-49, 60-78, 80

PH 19-21-26, 30-31

PH 8-12, 15-18

PH 32-44, 49-50

PO 30-41

TR 1-20, 26-27

TR 21-25

ZE

The Fire Club Membership is Certainly Wood's new scheme designed to reward customer loyalty by providing them with a host of exclusive benefits like:

1. Discounts on their orders
2. Upgraded deliveries, with shorter delivery windows
3. Free firelighting accessories each year
4. Birthday rewards

Anyone can join the Fire Club by paying an annual fee of £34.99. This membership scheme is open to all customers who wish to access the exclusive benefits of becoming a Fire Club member. Simply purchase the membership like any other product to unlock all the benefits.

Being a member of the Fire Club involves an annual commitment. Once you join, you are committed to signing up for the membership perks for one year. However, you can cancel your membership anytime if you no longer wish to continue.

Automatic Renewal: When you become a Fire Club member, your membership is set to renew automatically each year. This means there's no need for manual renewal or remembering to sign up again. The automatic renewal ensures that you continue to enjoy the benefits of your membership without any effort on your part.

Customisable Order Frequency: Additionally, as a Fire Club member, you can customise the frequency of your orders. This allows you to set up recurring deliveries based on your consumption patterns, ensuring you always have a steady supply of firewood without needing to order each time manually.

To become a member of the Fire Club and access its exclusive benefits, users need to follow a simple process:

1. Select the "Become a Member" Button: Users can navigate to the membership landing page (insert link) and locate the "Become a Member" button on the landing page or within the Fire Club section.

2. Add Membership to Cart: Once you have reviewed the membership details and benefits, you can add the membership to your shopping cart and proceed to checkout.

3. Complete Purchase: At checkout, you will be prompted to provide your payment and contact details.

4. Enjoy Membership Benefits: After the purchase, you become an official member of the Fire Club and can start enjoying the exclusive benefits associated with your membership. These benefits typically include discounts on orders, gifts, special offers, and other perks.

It's important to note that users must purchase their membership before placing their order to receive the benefits. This means that the membership fee must be paid upfront before users can enjoy the benefits of being a Fire Club member.

Certainly! Users can cancel their Fire Club membership at any time. However, please note that no refund will be given for the remaining membership duration, and membership perks continue until the expiry of your membership.

Yes, becoming a Fire Club member costs £34.99 per year. This annual fee grants you access to all the exclusive benefits and perks associated with the membership, which will renew automatically each year unless cancelled.

To pay for a Fire Club membership, follow these steps:

If you’re not a member:

1. Select the "Become a Member" Button: If you’re not a member, go to the website and click the "Become a Member" button on the Become a member page. .
2. Add Membership to Cart: Add the Fire Club membership to your cart.
3. Enter Payment Information: You will be prompted to enter your payment details at checkout. 
4. Complete the Purchase: Complete the purchase after entering your payment information and confirming the details.
5. Confirmation: You will receive an email indicating that you successfully purchased a membership. Once purchased, you can immediately access all the Fire Club perks, by logging into your account. 

If you are a member:

If you are already a member of the Fire Club, your membership will renew automatically, and the payment will be taken from the primary account listed on your profile. Here’s how it works:

1. Automatic Renewal: Your Fire Club membership is set to renew automatically at the end of each membership period (annually).
2. Primary Account: The renewal payment will be charged using the primary payment method listed on your profile.
3. Update Payment Details: Ensure your payment details are current for a smooth renewal process. You can update your payment information by logging into your Certainly Wood account and accessing the payment settings.
4. Notification: You will receive a notification before the renewal date, reminding you of the upcoming automatic renewal and allowing you to update your payment details if necessary. If we cannot charge your current card, your membership will not be renewed, and you will no longer have access to membership benefits/perks.

Yes, it is possible to get a receipt for the payment of your Fire Club membership subscription fee. Here's how you can obtain it:

1. Email Confirmation: After your payment is processed, you will receive an email confirmation that includes a receipt for the membership subscription fee. Check your email inbox for this confirmation.
2. Contact Customer Service: Contact our customer service team if you are still looking for the receipt in your email or customer portal. We can provide you with a copy of the receipt for your membership payment. You can reach us via:

• Live Chat: Use the live chat feature on the website.
• Phone: Call 01981 251796.
• Email: Send an email to marketing@certainlywood.co.uk

No, you cannot pay for your Fire Club membership in instalments. It is an annual one-off payment.

Your Fire Club membership renews automatically each year unless you cancel it. There's no need to restore it manually; the renewal process is handled for you. The payment for the renewal will be charged using the primary payment method listed on your profile. You can update your account membership settings to cancel the automatic renewal.

To cancel your Fire Club membership with Certainly Wood, follow these steps:

1. Log In: Visit the website and log in to your account using your credentials.
2. Access Account Settings: Navigate to your profile and click on “Manage subscriptions”
3. Manage Membership: Click on the Membership subscription in “Inactive subscriptions” area. 
4. Cancel Membership: Select the option to cancel your membership. 
5. Confirmation: After confirming the cancellation, you will receive a notification or email confirming that your Fire Club membership has been cancelled. You will continue to enjoy membership perks until the end of the current paid membership. 
6. Customer Service: If you have trouble finding the cancellation option or need further assistance, you can contact Certainly Wood's customer service team:

• Live Chat: Use the live chat feature on the Certainly Wood website.
• Phone: Call 01981 251796.
• Email: Send an email to marketing@certainlywood.co.uk.

By following these steps, you can easily cancel your Fire Club membership. No refund will be given for the remaining period of the membership year. You can still access the membership perks until the end of your current membership period. 

You cannot change this setting. Automatic renewal is a feature designed to ensure continuous access to your Fire Club membership benefits. If you cancel your membership, you will still enjoy membership perks until your current membership period ends.

To change or update your payment card details with Certainly Wood, you can follow these steps:

1)Log In: Visit the Certainly Wood website and log in to your account using your credentials.

2)Access Payment Settings: Once logged in, navigate to your account settings or payment details section. This is located in the billing or payment information area of your account settings.

3)Edit Payment Card: Look for an option to edit or update your payment card details. This may be labelled as "Manage Payment Methods" or "Update Card Information.

4)Enter New Details: Select the option to update your payment card details. You will typically need to enter the new card number, expiration date, CVV code, and any other required information.

5)Save Changes: After entering the new card details, be sure to save the changes to apply them to your account.

6)Verify Changes: Double-check that your payment card details have been successfully updated in your account. You may receive a confirmation message confirming the changes.

If you encounter any difficulties or need assistance with updating your payment card details, you can reach out to our customer service team for further support.

If you're already a subscriber and want to enjoy the additional benefits of Fire Club membership, you'll need to purchase the membership separately. Here's how:

1. Visit the Fire Club Membership Page: Go to the Fire Club membership page on the website.
2. Review Benefits: Take a moment to review the benefits of Fire Club membership to ensure they align with your needs.
3. Purchase Membership: Select the option to purchase the Fire Club membership. This will involve adding it to your cart and proceeding to checkout.
4. Complete Payment: Enter your payment details and complete the payment process to purchase the Fire Club membership.
5. Enjoy Benefits: Once your purchase is confirmed, you'll officially be a member of the Fire Club and can enjoy all its benefits without changing your current subscription. Prices will automatically update for future orders.

Yes, once you become a Fire Club member, you will receive confirmation through email, and the membership status will be visible on your customer portal. This ensures that you have confirmation of your membership and can easily access your membership details whenever needed.

No, there are no specific criteria that you must meet to become a Fire Club member. Whether you're a frequent buyer or an occasional shopper, the Fire Club membership is open to all who wish to save money, receive free products, have upgraded delivery services and much more.

Your Fire Club membership fee is charged annually. After your initial purchase, your membership will automatically renew each year on the anniversary of your signup date. This automatic renewal ensures that you continue to enjoy uninterrupted access to the benefits of your Fire Club membership without needing to renew each year manually. If you wish to cancel the automatic renewal, you can do so anytime through your account settings or by contacting our customer service team.

To ensure that your profile is set up correctly, follow these steps:

1. Review Account Information: Log in and navigate to your profile section. Review your personal information, such as your name, email address, and contact details, to ensure they are accurate and current.
2. Verify Payment Method: Check your payment method on file to ensure it is current and valid. If necessary, you can update your payment information in your account settings.
3. Subscription Details: If you have a subscription or membership, review the details to ensure they accurately reflect your preferences. This includes the frequency of deliveries, membership status, and other relevant subscription details.
4. Notification Preferences: Review your notification settings to ensure you receive important updates and communications from Certainly Wood. You can customise your notification preferences in your account settings.
5. Security Settings: Take a moment to review your account security settings, such as your password, to ensure your account is protected against unauthorised access.
6. Contact Customer Service: If you encounter any issues or need assistance setting up your profile, don't hesitate to contact customer services. We will be happy to help you ensure your profile is set up correctly.

Your Fire Club membership lasts for one year from the date of purchase. After this initial period, it will automatically renew for another year unless you cancel it. This ensures that you continue enjoying its benefits without interruption.

Changing your bank should be acceptable for your Fire Club membership if you update your payment details accordingly.

Here's what you should do:

1. Update Payment Details: Once you've changed your bank, login to your Certainly Wood account and navigate to your payment settings. Update your payment method with the new bank account details to ensure uninterrupted membership renewal.
2. Payment Processing: With the updated payment details, your membership renewal fee will be processed using the new bank account. Ensure that there are sufficient funds in the account to cover the payment.

Goods Shipping: If payment cannot be processed due to insufficient funds or incorrect payment details, your membership renewal will not go through, and you will not receive your membership benefits/product until the issue is resolved.

You can change your subscription settings in your profile section to cancel your direct debit for your Fire Club membership.

Here's how:

1. Log In: Visit the website and log in to your account using your credentials.
2. Find Membership Subscription: Click on “Manage Subscriptions” in your account and select to edit your “Fire Club Membership”. 
3. Cancel Membership: Select the option to cancel your membership. Follow prompts or instructions to confirm the cancellation.
4. Confirmation: After cancelling your membership, will receive a confirmation message indicating that your membership has been successfully cancelled.

By changing your subscription settings in your profile section to cancel your membership, you will not be charged again for the Fire Club membership. If you have trouble cancelling your membership or need further assistance, contact the customer service team for support.

If you have become a member but haven't received confirmation, several reasons might explain this:

1. Email Setup: Ensure your email is set up correctly in your account settings. Double-check that the email address is accurate and properly configured to receive messages.
2. Check Junk/Spam Folder: Sometimes, confirmation emails are in your inbox's junk or spam folder. Check these folders to see if the confirmation email was mistakenly filtered.
3. Spelling Mistake: Verify that there are no spelling mistakes in the email address associated with your account. Even a small typo can prevent you from receiving confirmation emails.
4. Technical Issue: Occasionally, technical issues with email servers or delivery systems can delay or prevent the delivery of confirmation emails. Wait a while and check again later, or contact customer services for assistance.

Yes, you can cancel your Fire Club membership at any time. However, if you choose to cancel before the end of the membership term, no refund will be provided for the remainder of the membership period. You will continue to receive membership perks until the end of your current membership subscription.

Cancellation ensures that you will not be charged for future membership renewals, but it does not entitle you to a refund for the portion of the membership term you have already paid for. Therefore, it's essential to consider your membership commitment before joining to ensure it aligns with your needs and expectations.

No, there is no cancellation fee for Fire Club memberships. You can cancel your membership anytime without incurring any additional charges, but you must do so before the membership period begins.

Your Fire Club membership lasts for one year from the date of purchase. It automatically renews annually unless you choose to cancel it. This ensures that you continue to enjoy uninterrupted access to the benefits of your Fire Club membership without needing to renew each year manually.

Yes, if you become a member of the Fire Club, you will receive a 10% discount on all orders. This discount ensures members get the best price.

Determining whether a membership or subscription is more suitable for you depends on your purchasing habits and preferences:

1. Membership: Our Fire Club membership costs £34.99 annually. If you buy from Certainly Wood regularly and want to enjoy the best prices, upgraded delivery services, and free products, a membership could be the best option for you. Becoming a member of the Fire Club is a commitment that can be very worthwhile for some.
2. Subscription: A subscription might be more suitable for you if you prefer the convenience of regular deliveries of Certainly Wood products without a membership commitment. However, you do not receive the best prices and perks as you would through a membership. 

If you have already placed a one-time order but want to become a member of the Fire Club to receive its benefits, here's what you need to know:

If the order has been dispatched we will not be able to apply refunds to your current order. 

However, if this one-time purchase has not been dispatched, you can cancel it and purchase the membership. After purchasing the membership, you can place a new order to take advantage of the Fire Club benefits. This also ensures you can enjoy the benefits of Fire Club on future orders. Once the membership has been purchased and the delivery frequency has been selected, you can reap all the benefits of joining the Fire Club. 

If you're a member of the Fire Club, you don’t need to worry about taking advantage of promotions like Black Friday because members are guaranteed to receive the best price. Even during Black Friday sales, if you set up your membership earlier in the year, at any point, you will still receive a better price than one-time purchasers and subscribers, even with Black Friday promotions. This ensures that Fire Club members enjoy the most competitive prices, making promotions like Black Friday less essential.

You can oversee and manage all your Fire Club membership benefits in your customer account:

1. 10% Discount: As a Fire Club member, you'll automatically receive a 10% discount or more on all orders. This discount will be applied automatically, so you will always be billed at the discounted rate.
2. Free Plant a Tree: As a Fire Club member, the Plant a Tree product will be added automatically to each order, so there is no need to add it to your basket. The plant a tree product will not be visible on your order until after you have placed an order. 
3. Free 50 KindleFlamers: Upon signing up for a Fire Club membership or renewing your existing membership, you'll receive a complimentary pack of 50 KindleFlamers. These will be shipped automatically, meaning you don’t have to worry about adding them into basket. 
4. £15 Birthday Discount: You'll unlock a special £15 birthday discount for your next order by inputting your birthday into your customer portal. This personalised benefit allows you to celebrate your special day with extra savings on Certainly Wood products.
5. AM/PM Preferences: You can customise your delivery preferences directly in your customer portal, choosing between AM and PM delivery slots. This flexibility ensures that your orders are delivered at a time that is convenient for you. AM deliveries are made anywhere between 8 am-12pm and PM deliveries are made between 12pm-6pm. 

By managing your Fire Club membership benefits through your customer account, you can easily oversee and take advantage of all the perks associated with your membership, enhancing your experience with Certainly Wood. 

Contact the customer service team for support if you need help managing your membership benefits.

You can easily cancel your Fire Club membership. Here's how:

1. Log In: Visit the website and log in to your account using your credentials.
2. Find Membership Subscription: Click on “Manage Subscriptions” in your account and select to edit your “Fire Club Membership”. 
3. Cancel Membership: Select the option to cancel your membership. Follow prompts or instructions to confirm the cancellation.
4. Confirmation: After cancelling your membership, will receive a confirmation message indicating that your membership has been successfully cancelled.

By changing your subscription settings in your profile section to cancel your membership, you will not be charged again for the Fire Club membership. If you have trouble cancelling your membership or need further assistance, contact the customer service team for support.

Certainly Wood offers a membership & subscription service for regular deliveries of kiln dried logs, kindling, and firelighters. Here's how the membership service works:

1. Sign Up: Visit the Certainly Wood website and create an account. If you already have an account, make sure you’re logged in.
2. Purchase Membership: Make sure to purchase your membership first, otherwise the membership perks won’t apply. 
3. Browse for your desired product: Once the membership has been purchased, continue the shopping process as usual. Select the size and quantity of product you need.  
4. Delivery Schedule: Use the dropdown bar on the product page to set up a delivery schedule that fits your needs. You can choose how often you want the deliveries to be made or choose one-time products to add to your basket. 
5. Select a Shipping Option: If buying bulk products, the system will offer three shipping options: standards all day, AM and PM. As a member you get to enjoy these perks for free for all deliveries across mainland UK. 
6. Payment: Enter your payment details at checkout.
7. Manage Membership: Once done, you can manage your membership through your subscription account which you can access through your account by clicking on “Manage Subscriptions”. This includes changing delivery frequency, updating payment details, or modifying the amount and type of product you receive.
8. Cancel or Modify: If you need to change or cancel your membership, you can do so through your account settings. Follow the instructions to ensure changes are made before the next billing cycle.

You select this option at checkout. The preference you select at inital order will stand for future orders.